Terms And Conditions
Brent Carpet Cleaning Terms and Conditions
These Terms and Conditions set out the basis on which Brent Carpet Cleaning provides professional cleaning services to residential and commercial customers in its operating area. By booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Client means the individual, company or organisation booking or receiving the services.
Company means Brent Carpet Cleaning, the provider of the services.
Services means any carpet, upholstery, rug, hard floor or related cleaning services supplied by the Company to the Client, together with any additional services agreed in writing or verbally.
Booking means a confirmed appointment for the provision of services by the Company to the Client.
Technician means any employee, contractor or representative of the Company who carries out the services.
2. Scope of Services
The Company provides professional cleaning services within its defined service area. The exact range of services available at any given time may vary and is described in the Companys current service descriptions provided at the time of booking.
The Company reserves the right to decline any booking if the premises are unsafe, inaccessible, or otherwise unsuitable for cleaning, or if the requested work falls outside the scope of its normal service offering or regulatory permissions.
3. Booking Process
3.1 Bookings may be made by the Client through the Companys accepted booking channels. A booking is considered confirmed only when the Company has accepted the request and provided confirmation of the date, time window, location and indicative price or pricing structure.
3.2 The Client is responsible for providing accurate information regarding the property type, size, number of rooms or items to be cleaned, parking arrangements, access instructions and any special requirements. The Company reserves the right to adjust the quoted price if the information provided is inaccurate or incomplete.
3.3 Any time or date given for a booking is an estimate only. The Company will use reasonable efforts to attend within any agreed time window but accepts no liability for delays caused by traffic, weather, access issues or other circumstances beyond its reasonable control. The Company will inform the Client as soon as reasonably practicable of any significant delay or need to reschedule.
3.4 The Client must ensure that either the Client or an authorised representative is present at the property at the agreed time to provide access, confirm the work to be carried out and approve completion of the services. If no one is available to provide access, the Company may treat the booking as a late cancellation and apply the relevant charges.
4. Prices and Quotations
4.1 Prices are generally provided based on the information supplied by the Client, the type of service requested and the size or number of items to be cleaned. All quotations are estimates only until the Technician has inspected the premises or items on arrival.
4.2 The Company reserves the right to vary the price to reflect additional work requested on the day, unforeseen difficulties, heavily soiled areas, larger areas than initially described, or the need for specialist treatments. Any such changes will be discussed with the Client before work continues.
4.3 Unless otherwise stated, prices are expressed in pounds sterling and may be subject to applicable taxes according to current UK legislation.
5. Payments
5.1 Payment terms will be communicated at the time of booking. The Company may require a deposit for certain services or for larger or commercial bookings. Any such deposit will be deducted from the final invoice.
5.2 Unless otherwise agreed in writing, payment is due immediately upon completion of the services. The Company accepts payment by the methods listed in its current payment policy. The Technician may be authorised to collect payment on behalf of the Company.
5.3 For approved account or commercial Clients, alternative payment terms may be agreed in writing. Invoices must be paid in full within the agreed credit period. The Company reserves the right to charge interest and reasonable recovery costs on overdue amounts in accordance with applicable UK law.
5.4 The Client is responsible for all bank charges, transfer fees or similar costs associated with making payment. The Company reserves the right to suspend or refuse further services if any outstanding amount remains unpaid.
6. Cancellations and Rescheduling
6.1 The Client may cancel or reschedule a booking by providing notice through the Companys accepted communication channels. Any applicable cancellation or rescheduling fees will be explained to the Client at the time of booking.
6.2 The Company typically requires a minimum notice period for cancellations or rescheduling of standard appointments. If the Client cancels or reschedules with less than the required notice, the Company may charge a cancellation fee, which may be a fixed amount or a percentage of the quoted service price.
6.3 If the Technician attends the property and is unable to gain access, or if the Client fails to provide the necessary access details or parking arrangements, the Company may treat this as a same day cancellation and charge the full or a substantial portion of the service price to cover costs incurred.
6.4 The Company may cancel or reschedule a booking at any time if it is unable to provide the services due to reasons such as staff illness, equipment failure, dangerous conditions at the property or other circumstances beyond its control. In such cases, the Company will offer an alternative appointment. The Company will not be liable for any indirect or consequential loss resulting from such cancellation.
7. Client Responsibilities
7.1 The Client must ensure safe and reasonable access to the premises, including clear hallways and stairways, available parking where required, and access to electricity and water. Any parking fees or access charges are the responsibility of the Client unless expressly agreed otherwise.
7.2 The Client must remove fragile items, valuables, small furnishings and personal belongings from areas to be cleaned, and secure any items that may be knocked or moved during cleaning. The Company accepts no responsibility for damage to items left in the cleaning area which could reasonably have been moved or protected by the Client beforehand.
7.3 The Client must inform the Company of any known risks, existing damage, loose fittings, unstable furnishings, electrical or plumbing issues, or specific sensitivities to cleaning products. This includes information about the age or condition of carpets, upholstery or floors, and any previous treatments that may affect cleaning.
7.4 Children, pets and other occupants must be kept away from the work area during and immediately after cleaning, until carpets or other surfaces are fully dry and safe to walk on. The Client is responsible for any health or safety issues arising from failure to comply with this requirement.
8. Service Standards and Limitations
8.1 The Company will provide the services with reasonable care and skill, using appropriate equipment and cleaning solutions for the specific materials and level of soiling. However, results may vary depending on the age, fibre type, construction, level of wear and pre-existing staining of the items being cleaned.
8.2 The Company does not guarantee the removal of all stains, odours or marks. Certain substances can permanently discolour or damage fibres and surfaces, and results may be affected by previous attempts at stain removal or use of unsuitable household products.
8.3 Where there is a risk of shrinkage, colour loss, pile distortion or other damage due to the inherent condition or composition of the item, the Technician will use reasonable judgement and may advise against proceeding. If the Client instructs the Company to proceed despite such advice, the Client does so at their own risk and the Company will not be liable for resulting damage.
8.4 Drying times vary depending on ventilation, temperature, humidity, and the type and condition of the materials cleaned. Any drying times indicated by the Company are estimates only and not guaranteed.
9. Liability
9.1 Nothing in these Terms and Conditions excludes or limits the Companys liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other matter for which it would be unlawful to exclude or limit liability under UK law.
9.2 Subject to the above, the Companys total liability for any loss or damage arising out of or in connection with the provision of the services, whether in contract, tort or otherwise, shall not exceed the total amount paid or payable by the Client for the specific service giving rise to the claim.
9.3 The Company shall not be liable for any indirect, consequential or economic losses, including loss of profit, loss of business, loss of opportunity or loss of goodwill, arising from or in connection with the services.
9.4 The Company is not responsible for wear or damage that becomes apparent during cleaning and that could not reasonably have been identified during the pre-inspection, including but not limited to shading, pile wear, sun damage, pre-existing staining, loose seams or pre-existing damage to backing or underlay.
9.5 The Client must notify the Company in writing of any complaint or claim relating to the services as soon as reasonably practicable and in any event within a reasonable time after completion of the work. The Client must provide the Company with a reasonable opportunity to inspect and, where appropriate, rectify any alleged defect.
10. Waste Handling and Environmental Compliance
10.1 The Company will handle waste water, soiling and associated residues from the cleaning process in accordance with applicable UK waste and environmental regulations. Where practicable, waste water will be discharged via suitable foul drainage systems and not onto gardens, public spaces or surface water drains.
10.2 Where the services generate solid waste, such as removed carpet sections, underlay or contaminated materials, the Client will generally remain responsible for disposal unless a specific waste removal service has been agreed in advance as part of the booking. Any such service may be subject to additional charges.
10.3 The Company uses cleaning solutions and products that are appropriate for professional use and endeavours to minimise environmental impact where reasonably possible. Safety data sheets and product information can be made available on request where required by law or for health and safety reasons.
10.4 The Client must advise the Company of any local restrictions, building regulations or estate rules that could affect the handling of waste water or use of cleaning equipment. The Company reserves the right to decline or adapt the service if compliance with such restrictions is not possible.
11. Insurance
The Company maintains appropriate insurance cover for its business activities, which may include public liability and, where applicable, employers liability insurance in accordance with UK requirements. Details of insurance cover can be provided to the Client upon reasonable request.
12. Force Majeure
The Company shall not be liable for any failure or delay in performing its obligations where such failure or delay results from events, circumstances or causes beyond its reasonable control. These may include but are not limited to extreme weather, flooding, fire, accidents, national emergencies, strikes, transport disruptions or utility failures.
13. Privacy and Data Protection
The Company collects and processes personal data only to the extent necessary to manage bookings, deliver services, process payments and communicate with Clients. Personal data will be handled in accordance with applicable UK data protection laws. The Company will not sell or share Clients personal data with third parties for marketing purposes without consent, but may share necessary information with service providers or regulatory bodies where required by law or necessary to deliver the services.
14. Changes to Terms and Conditions
The Company may update or amend these Terms and Conditions from time to time to reflect changes in law, regulation, business practices or service offerings. The latest version will apply to all new bookings. Where practicable, any significant changes will be communicated to existing Clients with upcoming bookings.
15. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services provided by the Company, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
16. Severability
If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed severed and the remaining provisions shall continue in full force and effect.
17. Entire Agreement
These Terms and Conditions, together with any written confirmation or specific agreement provided at the time of booking, constitute the entire agreement between the Client and the Company in relation to the provision of the services and supersede any previous understandings, agreements or representations, whether oral or written.
