Privacy Policy

Brent Carpet Cleaning Privacy Policy

This Privacy Policy explains how Brent Carpet Cleaning collects, uses, stores, and protects personal data in connection with our carpet cleaning and related services. It applies to all Brent Carpet Cleaning customers and prospective customers in our service area, as well as visitors who contact us to enquire about our services.

We are committed to protecting your privacy and processing your personal data lawfully, fairly, and transparently in accordance with the UK General Data Protection Regulation and applicable data protection laws.

Data Controller

Brent Carpet Cleaning is the data controller for the personal data described in this Privacy Policy. As the data controller, we determine the purposes and means of processing your personal data and are responsible for ensuring that such processing complies with data protection law.

Types of Personal Data We Collect

We may collect and process the following categories of personal data when you use our services or contact us:

Identification and contact details, such as your name, residential or business address, and preferred methods of contact.

Service and booking information, such as the date and time of your booking, the type of property, areas to be cleaned, special instructions, and details necessary to carry out our services safely and effectively.

Billing and transaction data, such as information necessary to issue invoices, details of payments received, and records of services provided. We do not store full payment card details when payments are processed through third-party payment providers.

Communication records, such as emails, written correspondence, notes of telephone conversations, and details of enquiries, complaints, or feedback.

Technical data, such as basic device or browser information and general usage data where this is required for the functioning or security of our website or online booking tools.

How We Collect Your Data

We collect your personal data in several ways, including when you contact us to request a quote, make a booking, or ask a question, when you provide information to us in person during a visit to your property, when you use our website or online forms, and when third-party platforms or partners pass us your details in connection with a booking or enquiry that you have initiated.

Lawful Basis for Processing

We rely on the following lawful bases for processing your personal data:

Contractual necessity. We process your personal data to enter into and perform a contract with you, for example to schedule and deliver carpet cleaning services, take payment, issue invoices, and manage your bookings.

Legitimate interests. We process personal data for our legitimate business interests, provided that these interests are not overridden by your rights and freedoms. This may include managing our relationship with you, improving our services, maintaining records of work carried out, preventing fraud, ensuring security, and handling general business operations.

Legal obligations. We process certain data where necessary to comply with legal and regulatory requirements, such as keeping financial and tax records.

Consent. In some cases, we may rely on your consent, for example for certain types of marketing communication that are not covered by legitimate interests or contractual necessity. Where we rely on consent, you can withdraw it at any time.

Purposes of Processing

We may use your personal data for the following purposes:

To provide our services, including assessing your requirements, arranging appointments, carrying out carpet cleaning and related work, and ensuring quality of service.

To manage bookings and customer accounts, including confirming appointments, rescheduling when necessary, and communicating with you about your service.

To process payments and invoices, keep financial records, and comply with accounting and tax obligations.

To communicate with you, including responding to your enquiries, providing quotes, notifying you of important changes, and sending limited service-related or administrative information.

To improve and develop our business, including analysing how our services are used, maintaining internal records, training staff, and enhancing customer satisfaction.

To maintain security and prevent misuse, including detecting and preventing fraud or other unlawful activities.

Data Retention

We retain personal data only for as long as is necessary for the purposes for which it was collected, or as required by law. The retention period will vary depending on the type of data and our legal obligations.

In general, we retain customer and service records for the duration of our relationship with you and for a reasonable period afterwards, for example to respond to queries or to keep accurate financial and tax records. Financial and invoicing information is typically kept for a number of years as required by applicable tax and accounting rules.

When personal data is no longer needed, we will take reasonable steps to delete or anonymise it so that you can no longer be identified.

Data Processors and Third Parties

We may use carefully selected third parties to help us provide our services and manage our business. These organisations act as data processors on our behalf and may process your personal data only in accordance with our instructions and for specific purposes.

Such processors may include providers of booking and scheduling tools, payment processing services, accounting or invoicing systems, secure data storage and backup services, and providers of information technology support.

Where we use processors, we put in place appropriate contracts and safeguards to ensure that your personal data is protected and processed lawfully. We do not sell your personal data to third parties.

We may also share personal data with professional advisers, such as accountants or legal advisers, where necessary, and with regulatory or public authorities where we are legally required to do so.

International Transfers

Where any of our service providers or data processors are located outside the United Kingdom or the European Economic Area, we will take appropriate steps to ensure that your personal data receives an adequate level of protection. This may include relying on adequacy decisions or approved contractual safeguards in accordance with data protection law.

Security of Your Data

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or damage. These measures include restricted access to personal data, secure storage, and secure handling of payment and financial information.

While we take appropriate precautions, no method of transmission or storage is completely secure. We cannot guarantee absolute security, but we strive to protect your data to a high standard and review our practices regularly.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. These rights apply under certain conditions and may be subject to legal limitations or exemptions.

Right of access. You have the right to request a copy of the personal data we hold about you, along with information about how we use it.

Right to rectification. You have the right to ask us to correct or complete any inaccurate or incomplete personal data we hold about you.

Right to erasure. In certain circumstances, you may ask us to delete your personal data, for example where it is no longer necessary for the purposes for which it was collected and we have no other lawful basis for retaining it.

Right to restriction of processing. You have the right to request that we limit the way in which we process your personal data in certain situations.

Right to data portability. In some cases, you may have the right to receive the personal data you have provided to us in a structured, commonly used, and machine readable format and to have it transmitted to another controller.

Right to object. You may object to processing based on our legitimate interests or for direct marketing. Where you object to direct marketing, we will stop processing your data for that purpose.

Rights in relation to consent. Where we rely on your consent to process data, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing carried out before consent was withdrawn.

Exercising Your Rights

If you wish to exercise any of your data protection rights or have questions about how we process your personal data, you can contact us using the contact details provided on our website or other official communications. We may need to verify your identity before responding to your request to protect your privacy and security.

You also have the right to raise concerns with the relevant data protection supervisory authority if you believe your rights have been infringed. We would, however, appreciate the chance to address your concerns directly before you contact a supervisory authority.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data protection practices. Any changes will take effect when the updated policy is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.

By using our services or contacting us after any changes are published, you acknowledge the updated terms of this Privacy Policy.